Refund and Returns Policy
1. General Policy
All purchases made through the fragrancelife online store are subject to the terms outlined below. This policy explains when refunds or exchanges are permitted, the procedures you must follow, and the responsibilities of both the customer and fragrancelife.
2. Eligibility for Refunds
2.1. Conditions for a Refund
- The product must be returned within 30 days of the delivery date.
- The item must be unused, unopened, and in its original packaging.
- A valid proof of purchase (order confirmation or receipt) must be provided.
2.2. Non-Refundable Items
- Personalized or custom-made fragrances.
- Products that have been opened, used, or damaged after delivery.
- Gift cards and promotional items.
3. Return Process
3.1. Initiating a Return
To start a return, contact our support team at [email protected] within the 30-day window. Include your order number, the reason for the return, and any supporting photos if applicable.
3.2. Shipping the Return
Customers are responsible for the cost of return shipping unless the item is defective or the wrong product was shipped. Use a trackable shipping method and retain the receipt. Send the package to the following address:
Address
3.3. Refund Issuance
Once the returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 7-10 business days.
4. User Responsibilities
- Provide accurate contact and shipping information.
- Package the returned item securely to prevent damage during transit.
- Comply with all instructions provided by fragrancelife’s support team.
5. Contact Information
If you have questions about this policy, please reach out to us:
- Email: [email protected]
- Phone: +1(806)737-9486
- Address: Address
6. Legal Disclaimer
fragrancelife reserves the right to modify this Refund and Returns Policy at any time without prior notice. The most current version will be posted on the website and will supersede any previous versions. This policy does not affect any statutory rights you may have under applicable consumer protection laws.